FAQs

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We have answers

We've addressed many common queries in our FAQ section. If you have any further questions or need clarification, please don't hesitate to contact us.

How does the online table booking system work?

Our online table booking system allows your customers to easily reserve tables through your restaurants website or app. They can select the date, time, and party size, and the system will show available slots. You will receive real-time notifications for new bookings and can manage them through an intuitive dashboard.

How does Restro Serv table reservation solution differe from other providers?

We offer a simple yet powerful table reservation solution at an affordable price for small and medium-sized food establishments. Our system is straightforward—simply add your tables and specify the number of guests each can accommodate. Our software checks real-time availability and confirms bookings via SMS or email, based on the provided contact details, if a vacant table is available. If all tables are full, don’t worry; the software will create a provisional booking and notify the customer that confirmation is pending. This allows you to manually assess whether you can accommodate the guests and inform them accordingly. All of these services are available for just £5 a month. What more could you ask for?

How quickly I can add booking widget to my site?

Easily integrate our booking form as a widget on any page of your website, or enable customers to click a button and fill out a reservation form.

Integrating the table reservation widget into your existing website can be completed in just minutes.

Just add single line of code to your site and that is it , you can then manage all reservations from own admin panel.

Can I access a demo to see how it works before I sign up?

Of Course, Please feel free to contact us to gain access to our demo site and see how our solution works.

What if I don't have a website?

If you don’t have a website for your restaurant, click here to explore our offer for a free restaurant management website to help you get started.

What are the charges for the use of AI Voice

To enable the AI Voice Agent, you need a dedicated IP phone line to manage incoming calls from customers. The voice agents are trained to provide general customer support, automatically handle bookings, check for available seats, and confirm reservations. Just like bookings made on your website, if no tables are available, the agent will create a provisional booking and notify the customer to wait for confirmation.

Once you subscribe to the AI Voice Agent option, we will provision a phone line through Twilio, and the monthly line rental is included in your subscription. However, please note that there will be a per-minute charge for using the AI Voice service and call costs, which amount to approximately 3p per minute. Additionally, if you choose to send SMS messages to clients' mobile numbers, the charges will be around 4p per message.

Can I customize the booking widget to match my restaurant's branding?

Absolutely! Our booking widget is fully customizable. You can adjust colors, fonts, and styles to match your restaurant's branding. This ensures a seamless experience for your customers and maintains your unique identity

How does the system handle peak hours and special events?

Our system allows you to set different availability for peak hours, weekends, and special events. You can easily adjust the number of available tables, set minimum party sizes, or even close bookings for private events. This flexibility ensures you maintain control over your restaurant's capacity at all times.

Is there a way to manage walk-ins alongside online reservations?

Yes, our system provides a comprehensive view of all your reservations, including walk-ins. You can easily add walk-in customers to the system, ensuring you have an accurate overview of your restaurant's occupancy at any given time.

Can the system integrate with my existing POS or restaurant management software?

Our table booking system is designed to integrate with a wide range of POS and restaurant management software. We offer APIs and plugins for many popular systems, allowing for seamless data flow between your booking system and other tools you use to run your restaurant.

Need more information ?

Send us your query

We’ll get back to you with more details, and if needed, we can schedule a quick online meeting to walk you through our solution. This will help you determine if it’s the right fit for your needs.